Jobs at Family Arena

---

Title: FA –Maintenance Technician/Conversion Supervisor
Department: Facility Operations
Type: Part-Time
Immediate Supervisor: Director of Operations/Event Manager

Supervision Exercised: Conversion Staff

General Statement of Duties: To perform building repairs and preventative maintenance on equipment as well as have the overall responsibility of overseeing the set-up and breakdown of the stages, chairs, risers, bleachers, house drapes, and flooring for events.

Areas of Responsibility:

• To perform and repairs on equipment and facility systems.
• To perform and coordinate preventative maintenance on all equipment.
• To perform tasks for event set ups as requested.
• To assist with tasks and/or repairs as assigned.
• Responsible for setup and breakdown of staging, risers, chairs, bleachers, house drapes, carpeting, portable flooring, hockey dashers, ice making, etc. as directed by the Event Manager or Director of Operations
• Performs minor maintenance on equipment used for setup and breakdown of events.
• Operates forklifts, zambonis and other related equipment to arena operations.
• To perform other duties as assigned.

Qualifications:

• Demonstrated knowledge of building maintenance and custodial functions and various technical areas including these listed above; ability to perform physical labor in tasks listed above; able to work flexible hours including evenings, weekends, and holidays. Previous experience in a similar arena faculty and/or a degree or vocational certificate in one or more areas preferred. Must be able to lift up to 70 lbs unassisted or 125 lbs assisted and operated vehicles in the performance of assigned duties in an effective and safe proper manner. Must have access to basic hand tools.
• Must have ability to work indoors and outdoors, being exposed to environmental conditions including extreme heat and cold, dust, dirt, extreme noise and potential hazardous materials. Reasonable accommodations will be considered for those with disabilities.

To apply, click here

---

Title: FA - Conversion Staff
Department: Facility Operations
Type: Part-Time
Immediate Supervisor: Conversion Supervisor

Supervision Exercised: Conversion Staff

General Statement of Duties: The Conversion staff member will help in the set-up and breakdown of the stages, chairs, risers, bleachers, house drapes, and flooring for events.

Areas of Responsibilities:

• Assist in the setup and breakdown of staging, risers, chairs, bleachers, house drapes, carpeting, portable flooring, hockey dashers, ice making, etc. as directed by the Event Manager.
• Responsible for making sure all equipment is put in pre-designated space.
• Performs minor maintenance on equipment used for setup and breakdown of events.
• Performs all other job related duties as assigned by management.

Qualifications:

• Demonstrated knowledge of hand and basic power tools, forklifts, zamboni and scissors lift is preferred.
• Must have access to basic hand tools.
• Must have ability to work indoors and outdoors, being exposed to environmental conditions including extreme heat and cold, dust, dirt, extreme noise and potential hazardous materials.
• Withstand prolonged walking, standing, bending, pushing, stooping and kneeling without restricitions.
• Must be able to lift up to 70 lbs unassisted or 125 lbs assisted and operated vehicles in the performance of assigned duties in an effective and safe proper manner.
• Must be able to work varied shifts, including nights, overnights, weekends and holidays.
• Must be able to communicate effectively.
• Maintain a professional, neat well groomed appearance.

To apply, click here

---

Title: Concession Worker
Department: Food and Beverage
Type: Part-Time
Immediate Supervisor: Concession Supervisor

General Statement of Duties: Responsible for overall maintenance and cleanliness of kitchen and pantry area.

Areas of Responsibilities:

• Washing all pots, pans and utensils as they accumulate
• Ensure that the kitchen is both safe and sanitary at all times.
• Clean all spills as they happen.
• Assist in receiving and storing of all food and beverage items
• Sweep and mop walk-in coolers and storerooms daily.
• On-going maintenance of trash receptacles in the kitchen.
• Maintain employee bathroom
• Keep paper towel and soap dispensers filled.
• Keep chemical room clean and organized at all times.
• Be pro-active in finding miscellaneous duties throughout the kitchen.

Qualifications:

Must be able to follow instructions and pay close attention to detail. Must be willing to do whatever it takes to ensure the areas of responsibility meet the standards that have been set. Communicate and work well with others.

To apply, click here

---

Title: Stand Manager
Department: Concessions
Type: Part-Time
Immediate Supervisor: Concession Supervisor

Supervision Exercised and Statement of Duties: Supervise production of all food items being sold out of the concessions stand.

Areas of Responsibilities:

• Supervise preparation of food items necessary for all events.
• Ensure proper rotation of food to ensure freshness and quality.
• Ensure all closing tasks are completed on closing checklists in allotted time.
• Maintain an organized clean and safe work area at all times, as described in the employee handbook.
• Question anything that may be unclear to you.
• Limit waste and spoilage by on-going communication with other areas of the concession stand.
• Must have strong math skills and cash handling skills.
• Adherence to all policies and guidelines as described in the Family Arena handbook.
• Assume responsibility for any duty asked of you by a member of Management or other supervisor.
• Monitor overall maintenance of concession stand and other work areas.
• Be willing to train new Utility workers and NPO Group workers when needed.

Qualifications:

Must possess strong will to work and have some cash handling and math skills. Must be able to work well with others as a team. Must be knowledgeable of safety and sanitation policies. Must have a keen eye for detail and the highest standards for food quality and presentation.

To apply, click here

---

Ticket Takers

A ticket taker’s primary responsibility is to greet guests upon entering the building and receive an admission ticket being sure to check for the proper date, time, and event.

• Smile and make eye contact!
• Be certain each guest is greeted in a warm, friendly manner (“Good evening” or “Welcome”)
• Ensure that guests are orderly prior to the opening of the doors.
• Be certain that each guest possesses a valid admission ticket by checking that the proper event name, date and time appears on each ticket.
• Direct all guests to the general direction of their seating sections (“Section __ is to your left and an usher can show you to your seat.”)
• Keep your lines moving as rapidly as possible, and if able, assist other ticket takers by directing longer lines to your area.
• Be responsible for maintaining correct ticket counts and turnstile numbers. A drop count will be taken at each event.
• Check for food, drinks, coolers, photo/video equipment and other contraband.
• After the ticket counts are complete, a ticket taker may be required to be posted at a section where an usher is needed.
• Be on time. Be in uniform and ready to work at your call time.
• Must be able to work weekends, holidays, and all shifts.

To apply, click here

Ushers

An usher’s primary responsibility is to greet the guests as they enter the seating section, and to show the guest to their seat.

• Smile and make eye contact!
• Be proactive – approach your guests; don’t wait for them to approach you. Be sure that each guest is greeted in a warm and friendly manner (“Hello, May I show you to your seat?”). Escort all guests to their seats.
• Inspect your area prior to an event to be certain that it is clean and presentable to our guests. Be sure there are no broken seats in your section.
• Check each ticket thoroughly noting the date, section, row and seat number.
• Receive and act upon complaints from guests and refer them to the Guest Services Manager if unable to satisfy their needs. Know where the nearest staff person with a radio is at all times.
• Keep aisles and steps clear of people.
• When observing a patron smoking in the facility, direct them to the designated smoking areas.
• Notify the Guest Services office when spills occur in your section.
• Notify the Guest Services Manager when accidents, injuries or disturbances occur in your area.
• When observing a patron with unauthorized contraband (video/audio recorders, cameras) contact the Guest Services Manager immediately.
• Be on time. Be in uniform and ready to work at your call time.
• Must be able to work weekends, holidays, and all shifts.

To apply, click here

Crowd Management

The primary responsibility of crowd management personnel is to guard designated areas by restricting access to the general public and to all who are not properly credentialed. It is important to be as courteous, polite, and as helpful as possible to guests without allowing access to a restricted area. Crowd management representatives are positioned at key security and high traffic areas, including but not limited to; player benches and locker rooms, performer dressing rooms, front of stage, loading dock doors, truck and bus gate, guest entrances/exits and the arena floor. They will also be responsible for maintaining order when necessary to ensure the safety of all people who use this facility.

• Smile and make eye contact!
• Assist ushers and ticket takers in their duties when necessary.
• Provide direction to lost and confused guests.
• Direct guests away from unauthorized areas.
• Know and enforce the policies and procedures of the facility and the event.
• Keep restricted areas and seating sections clear of unauthorized personnel.
• Keep the safety of all performers, promoters, personnel and guests in the highest regard.
• Know when to say “yes” and how to say “no.”
• Be on time. Be in uniform and ready to work at your call time.
• Must be able to work weekends, holidays, and all shifts.

To apply, click here

Parking Attendant

A Parking Attendant main responsibility is to direct motorists during an event and is responsible for the following:

• Smile, Greet and make eye contact with our guests! A parking attendant should have a pleasing personality, courteous disposition, and be a team player. He must be in good health and agile. Since attendants work with people and cars, an applicant should be comfortable working with both.
• Answer incoming motorist’s questions and direct questions appropriately.
• Attend to the needs of any guests that require assistance crossing the street.
• Assist in setting up the parking lot for events with barricades, cones and opening and closing gates.
• Assist motorists in finding parking spaces and directing traffic as needed.
• Required to work in inclimate weather. They keep count of the vehicles and holds required spaces for reservations and our VIP Guests
• The parking attendant maintains security in the assigned lot. He watches for suspicious activity and ensure that no one is vandalizing our guest vehicles. and reports such. They notify their Parking Supervisor of any problems. Another duty of a parking attendant is to check for parking space availability.
• Must be able to work weekends, holidays, and all shifts.

To apply, click here

Parking Collector

The primary responsibility of a parking collector personnel is to collect fees as motorists arrive on the parking lot.

• Smile, Greet and make eye contact with our guests!
• Answer incoming motorist’s questions and direct questions appropriately
• Required to stand for extended periods of time.
• Required to work in adverse weather.
• Must be able to count monies and give proper currency back to customers.
• Must be able to compute parking tickets and balance sheets.
• Most importantly, he should have honesty. There are occasions where they will be assigned to handle large sums of money or be entrusted with it.
• Must possess prior cash handling experience and excellent cash handling ability.
• Must be able to work weekends, holidays, and all shifts.

To apply, click here

Runner / Driver

The primary responsibility of a Runner and Driver is under the direction of the Production and/or Tour Manager.

• Handle a multitude of tasks assigned by the tour/ production manager
• Driver / Runner transport for both pre & post show operations.
• Runners are sent out on errands; therefore they must be familiar with the city in regards to stores, restaurants, hotels, shopping centers and airports.
• Must possess a valid MO driver’s license with a clean DMV record
• Must be able to work weekends, holidays, and all shifts. Including early mornings and late nights
• Must be able to work weekends, holidays, and all shifts.

To apply, click here

Parking Lot Supervisor

The primary responsibility of a parking Supervisor is maintain the lot, payroll, training and administration of all aspects of the parking services provided.

• Must possess at 5 years of previous supervisory experience.
• Provide excellent customer service and handle customer complaints with professionalism.
• Monitor all revenue collections from parking collectors
• Must be able to work weekends, holidays, and all shifts
• Must possess a valid MO driver’s license with a clean DMV record
• Must possess prior cash handling experience and excellent cash handling ability.
• Ability to multi-task
• Ability to implement company procedures and comply with legal and safety regulations
• The parking supervisor will ensure all positions are on time and filled in order for the lot to run smoothly.

To apply, click here

---

You can return the completed application (click here) to us one of three ways:

Please be sure to tell us which position or positions you are interested in.

• Bring it to The Family Arena Administrative Offices during regular business hours.
• Fax it to 636-896-4205.
• Mail it to:
  The Family Arena
  Attn: Jobs
  2002 Arena Parkway
  Saint Charles, MO 63303